Frequently Asked Questions – charriolbracelet.com

1. ORDER INFORMATION
How do I place an order?
Simply browse our collection, select your items, and proceed through our secure checkout process.

Can I modify my order after placement?
Orders can only be modified within 1 hour of placement. Contact us immediately through your account page.

2. SHIPPING & DELIVERY
What shipping methods are available?
We offer standard (5-7 business days) and express shipping (2-3 business days).

Do you ship internationally?
Yes, we ship worldwide with applicable customs fees.

3. PAYMENT OPTIONS
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

Is my payment information secure?
All transactions are encrypted using 256-bit SSL technology.

4. RETURNS & EXCHANGES
What is your return policy?
Unworn items may be returned within 30 days with original packaging.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return.

5. PRODUCT CARE
How should I care for my jewelry?
Clean with a soft cloth and store separately to prevent scratches. Avoid contact with water and chemicals.

6. WARRANTY & REPAIRS
What does the warranty cover?
Manufacturing defects are covered for 2 years from purchase date.

How do I request a repair?
Visit our warranty portal at charriolbracelet.com/repairs.

7. AUTHENTICITY
How can I verify my product is authentic?
All our products come with a certificate of authenticity and unique serial number.

8. ACCOUNT MANAGEMENT
How do I reset my password?
Use the “Forgot Password” link on our login page.

Can I merge multiple accounts?
For security reasons, account merging isn’t available.

9. GIFT SERVICES
Do you offer gift wrapping?
Yes, complimentary gift wrapping is available at checkout.

Can I include a gift message?
Personalized messages can be added during checkout.

10. CONTACT OPTIONS
For all other inquiries, please visit our Help Center at charriolbracelet.com/help.